What happens if a student is unhappy with the allocated tutor?

We value and prioritize the satisfaction of our students. We will act based on the feedback from the student. If the tutor showed little or no understanding of the problems the student needs clarity on, we talk to the tutor and find out why. We strongly advise our tutors to always prepare for every session so we will ask the tutor to do a free ‘’make-up’’ session and should the student be nothappy we will happily allocate a new tutor at no extra cost. If all these efforts fail, we will refund the student.